Privacy and Cookie Policy

Updated: June 2026

The Light Lounge Ltd. respects your privacy and is committed to protecting your personal information. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, book services, purchase products, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect information that you voluntarily provide, including:

Name

Email address

Telephone number

Billing information

Appointment and booking information

Health information voluntarily provided through intake forms or questionnaires

Communications submitted through contact forms, email, or phone

We may also automatically collect certain information when you visit our website, including:

IP address

Browser type

Device information

Pages viewed

Date and time of visits

Referring websites

Website usage and interaction data

How We Use Your Information

We may use your information to:

Provide and manage appointments and services

Process payments and transactions

Communicate regarding bookings, memberships, products, or inquiries

Send service-related updates and confirmations

Deliver newsletters, promotions, and educational content (where consent has been provided)

Improve our website, services, and client experience

Comply with legal and regulatory obligations

Marketing Communications

If you subscribe to our email list, we may send educational content, wellness information, promotions, or updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Health Information

Any health-related information you voluntarily provide is collected solely to help determine whether participation in our wellness services is appropriate and to enhance your experience.

We take reasonable steps to safeguard this information and limit access to authorized personnel only.

Payment Information

Payment transactions are processed through third-party payment processors. The Light Lounge Ltd. does not store complete credit card information on its servers.

Please review the privacy policies of any payment providers used to process transactions.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers when necessary to:

Process payments

Manage appointments

Deliver email communications

Analyze website performance

Comply with legal obligations

Information is shared only to the extent reasonably necessary to provide services.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

Access your personal information

Request correction of inaccurate information

Withdraw consent where applicable

Request deletion of personal information, subject to legal requirements

Object to certain processing activities

Requests may be submitted using the contact information below.

COOKIE POLICY

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, and provide information about how visitors use the site.

How We Use Cookies

The Light Lounge Ltd. may use cookies and similar technologies to:

Enable website functionality

Improve website performance

Analyze visitor activity and trends

Remember user preferences

Deliver relevant advertising and marketing

Analytics

We may use analytics services such as Google Analytics to better understand how visitors interact with our website.

These services may collect information regarding website usage, device information, and browsing behaviour.

Advertising Technologies

We may use advertising tools such as Meta (Facebook) Pixel, Google Ads, or similar technologies to measure advertising performance and deliver relevant advertisements.

These technologies may track interactions with our website and advertisements.

Managing Cookies

Most web browsers allow you to control, limit, or delete cookies through browser settings.

You may choose to disable cookies; however, some website features may not function properly.

International Visitors

If you access this website from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate.

By using this website, you consent to such transfers where permitted by law.

Children's Privacy

Our website and services are not directed toward children under the age of 13 without parental involvement.

We do not knowingly collect personal information from children under 13 without appropriate consent.

Changes to This Policy

We reserve the right to modify this Privacy and Cookie Policy at any time. Changes will become effective upon posting to this website.

The "Last Updated" date will indicate when revisions were made.