Refund & Return Policy

Updated: June 2026

At The Light Lounge Ltd., we are committed to providing a welcoming and high-quality wellness experience. Because our services involve reserved appointment times and limited availability, the following Refund and Return Policy applies to all purchases.

Wellness Sessions

Individual wellness sessions are non-refundable once the service has been provided.

If you are unable to attend your scheduled appointment, we request a minimum of 24 hours' notice to reschedule your session.

Cancelation Fee

Appointments cancelled with less than 24 hours' notice, missed appointments, or no-shows will be subject to forfeiture of the session without refund and a $10 cancelation fee. Exceptions may be considered in cases of illness, emergency, or other circumstances at the sole discretion of The Light Lounge Ltd.

Memberships and Session Packages

Memberships and prepaid session packages are non-refundable and non-transferable unless otherwise required by law.

Unused sessions may be used within the validity period specified at the time of purchase. The Light Lounge Ltd. does not provide refunds for partially used memberships, packages, or unused sessions that expire.

Gift Cards

Gift card purchases are final sale and are not refundable.

Gift cards have no cash value except where required by applicable law.

Gift cards may be redeemed only for services or products offered by The Light Lounge Ltd.

Retail Products

Unused retail products may be returned within 14 days of purchase with proof of purchase, provided the product is unopened, unused, and in its original condition. Opened, used, or damaged products cannot be returned or refunded unless required by law.

Service Interruptions

If a session cannot be completed due to equipment malfunction, facility issues, or circumstances within the control of The Light Lounge Ltd., clients may be offered a replacement session, service credit, or refund at the discretion of management.

Medical or Health-Related Circumstances

If a healthcare provider advises that participation is no longer appropriate due to a medical condition, please contact us. Requests for account credits or accommodations will be reviewed on a case-by-case basis.

Digital Purchases

Any digital products, downloadable materials, educational content, or online resources offered by The Light Lounge Ltd. are non-refundable once access has been granted.